What to Do After False Alarms
Once an alarm is activated, most security systems will transmit a signal to a monitoring station.
In the event of a false alarm, communication between the user and the monitoring station is paramount to ensure that no police or fire department dispatch request is made. This will minimize wasting valuable resources on false alarms.
To Call or Not to Call?
Unfortunately, many alarm systems commonly use the same phone line to transmit the alarm signal that the user would use to call the monitoring station. Therefore, some alarm companies customarily advise users to wait for a call from the company instead. However, other companies would rather the user call them as soon as the line is clear. Due to no singular policy encompassing all alarm companies, the best course of action would be for the user to be familiar with their chosen alarm systems’ procedure.
It is strongly advised that the users should refrain from leaving the alarm site until they have communicated with their monitoring station and confirmed that there is no emergency.
Once contact has been made with the monitoring station, users will typically need to provide authorized user verification. It is important for alarm users to be aware of any verification procedure to avoid wasting any time.
It May Not Be Too Late When The Alarm Sounds
Some alarm systems have provisions which allow the user to input the disarm code within a predetermined window of time, preventing the alarm signal from being sent to the monitoring station. Other systems may alter the type of signal that is sent in order to inform the monitoring station that there is no emergency. In any case, deactivating the system after a false alarm may be advisable.
It’s always important to determine what caused the alarm in the first place. Users should ascertain whether it a simple human error or an underlying problem with the system that may inevitably cause another false alarm. Users should refrain from resetting the alarm system after a false alarm until after the fault has been identified.
Take Corrective Action
Users are advised to communicate with their alarm company and take whatever corrective action is necessary to prevent future false alarms. Perhaps users should be retrained and/or the system should be changed to appropriately address the problem.
It would also be useful for users to ensure that the alarm company has the most up-to-date contact numbers to call in the event of an alarm. Open communication between the user and alarm company is always key, and will never be detrimental to your safety.
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